Privacy Policy jata9 — Data Protection & Your Information Security

01Personal Information We Collect

At jata9, we only collect personal information that is strictly necessary to provide you with the best service. The principle of "data minimisation" is central to our approach — we do not collect more information than is needed.

1.1 Information You Provide Directly

During the registration process and while using the platform, you may provide the following information:

• Identity Information: Full name, date of birth, identity card or passport number.
• Contact Information: Email address, phone number, current residential address.
• Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, Boost, GrabPay), credit/debit card details used for deposits.
• Verification Documents: Copy of identity card, passport, utility bill, or bank statement as part of the KYC (Know Your Customer) process.
• Account Information: Username, password (stored in encrypted form), security questions.

1.2 Information Collected Automatically

When you use the Jata9 platform, certain information is collected automatically for technical and security purposes:

• Device Data: Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network Data: IP address, estimated location based on IP, internet connection type, internet service provider (ISP) name.
• Usage Data: Pages visited, time spent, buttons clicked, betting records and transactions within the platform.
• Log Data: Login date and time, failed login attempts, account activity.

Data Category	Example Information	Primary Purpose
Identity	Name, IC, date of birth.	Account verification & KYC
Contact	Email, phone, address	Communication & support
Financial	Bank account, e-wallet	Deposits & withdrawals
Technical	IP, device, login	Security & fraud prevention
Behavior	Game records, betting history	Service improvements

02How We Use Your Information

jata9 uses collected personal information solely for legitimate and transparent purposes. The following is a complete list of how your data is used:

• Account Management: Creates, verifies, and maintains your member account so you can securely access all platform features.
• Transaction Processing: Processing deposits and withdrawals quickly and accurately using your chosen payment method.
• Identity Verification (KYC): Fulfilling legal obligations related to anti-money laundering (AML) compliance and financial standards.
• Fraud Prevention: Detects and blocks suspicious activity, bonus abuse, and fraud attempts to protect all members.
• Customer Support: Providing relevant and effective assistance when you contact our support team.
• Service Communications: Sends important notifications related to your account, transactions, security updates, and policy changes.
• Marketing (With Consent): Delivers promotional offers, exclusive bonuses, and new game updates — only to members who have given their consent.
• Platform Improvements: Analysing usage patterns to improve platform performance, user interface, and the overall gaming experience.
• Legal Compliance: Complying with legal requirements, court orders, or requests from authorised authorities.

03Information Sharing and Disclosure

jata9 takes your privacy seriously. We do not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited circumstances where data sharing is necessary:

3.1 Trusted Service Providers

We work with selected service providers who help us operate the platform, including:

• Payment providers and financial gateways (DuitNow, FPX, and licensed e-wallets) to process your transactions.
• Game software providers that supply casino content within our platform.
• Cloud service and server infrastructure providers that host your data to high security standards.
• Third-party identity verification services for a faster and more secure KYC process.

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

3.2 Legal Requirements

Jata9 may disclose your information to the relevant authorities if required by law, including:

• Complying with valid court orders or subpoenas.
• Cooperating with authority investigations related to illegal activities.
• Reporting suspicious transactions to the relevant financial authorities.

3.3 Business Ownership Transfer

In the event of a merger, acquisition, or sale of Jata9's business assets, member information may be transferred as part of that process. You will be notified in advance and given the option to delete your account if you do not agree with the new recipient.

04Use of Cookies and Tracking Technologies

Platform jata9 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us identify and resolve technical issues.
• Functional Cookies: Saves your preferences such as betting limits, display settings, and game preferences for a more personalized experience.
• Analytics Cookies: Helping us understand overall usage patterns to plan platform improvements.

4.2 Managing Your Cookie Preferences

You can manage or block non-essential cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality of some platform features. For more information on how to manage cookies in your browser, please refer to your browser's documentation.

05Data Retention Period

jata9 retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law.

Data Type	Retention Period	Reason
Active Account Data	Throughout active account period	Service operations
KYC & Identity Data	5 years after account closure	AML Compliance & Legal
Transaction Records	7 years	Accounting & audit requirements
Communication Logs	2 years	Support & dispute resolution
Analytics Data	13 months	Platform improvements
Security Logs	1 year	Threat detection & forensics

Upon expiry of the retention period, your data will be securely deleted or anonymized so it can no longer be linked to your identity. The deletion process uses methods that meet international security standards.

06Your Rights Regarding Personal Data

As a member jata9, you have certain rights regarding the personal information we hold about you. We fully respect these rights and strive to make it easy for you to exercise them.

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will respond to your request within 14 business days.

07Our Data Security Measures

jata9 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or modification.

• Encryption in Transit: All data transmitted between your device and Jata9's servers is protected by TLS 1.3 protocol and AES-256-bit encryption.
• Storage Encryption: Your password is stored using bcrypt hashing with a unique salt — even we cannot read your password.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts — we encourage every member to enable it.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify any unusual activity on your account.
• Regular Security Audits: Penetration testing and security code reviews are conducted regularly by our internal security team and independent experts.
• Staff Training: All Jata9 staff who handle personal data receive regular data protection training.
• Incident Response Plan: jata9 has a clear incident response protocol — in the event of any data breach, you will be notified within 72 hours.

08Children's Privacy

Platform jata9 is strictly for adult users aged 18 years and above. We do not intentionally collect or process personal information from individuals under the age of 18.

If we discover that personal information of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account. Parents or guardians who believe their child has registered on our platform are encouraged to contact us immediately at [email protected].

09Links to Third-Party Websites

Platform jata9 may contain links to third-party websites or services such as payment providers and game software suppliers. Please note that this Privacy Policy applies only to the jata9 platform.

We are not responsible for the privacy practices or content of those third-party websites. When you click a link to an external site, we recommend reading that site's privacy policy before providing any personal information. jata9 has no control over how third parties handle your data once you leave our platform.

10Amendments to This Privacy Policy

jata9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or new technologies used.

Whenever significant changes occur, we will notify you through:

• In-platform notification upon your next login.
• A notification email will be sent to the address registered in your account.
• Updates the "Last Updated" date at the top of this document.

Continued use of the Jata9 platform after changes are announced will be considered your acceptance of the amended Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist you.

You may also refer to the FAQ for answers to frequently asked questions about privacy and account security. For issues related to responsible gaming, please visit our Responsible Gaming page.